Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the SquiBet platform in any manner, including but not limited to visiting the website, creating an account, placing bets, playing casino games, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to all of these Terms, you must immediately cease using the platform and close your account if one has been created. Your continued use of SquiBet after any modifications to these Terms constitutes your acceptance of such changes.

These Terms supersede all prior agreements, representations, and understandings between you and SquiBet regarding the use of the platform. Any additional terms or conditions that may apply to specific services, promotions, or features will be presented to you at the relevant time and are incorporated by reference into these Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• Platform — The SquiBet website, mobile applications, APIs, and all related services and tools provided by SquiBet.
• User / Account Holder — Any individual who registers an account on the platform and uses any of its services.
• Account — The personal user account created upon registration, which provides access to the platform's services including betting, casino games, wallet management, and promotions.
• Services — All features and functionalities offered by SquiBet, including but not limited to sports betting, live betting, casino games, wallet services, VIP programs, promotions, and customer support.
• Bet / Wager — A monetary stake placed by a User on the outcome of a sporting event, casino game, or other event offered on the platform.
• Cryptocurrency / Crypto — Digital or virtual currencies accepted on the platform, including but not limited to Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), USDT, USDC, and other supported tokens.
• Wallet — The digital cryptocurrency wallet(s) associated with a User's account for depositing, storing, and withdrawing funds.
• Provably Fair — A cryptographic verification system using HMAC-SHA256 that allows Users to independently verify the fairness of casino game outcomes.
• KYC — Know Your Customer, the identity verification process required for certain account activities and withdrawal thresholds.
• VIP Tier — A loyalty level within the SquiBet VIP program, determined by cumulative wagering volume.
• Rakeback — A percentage of the house edge returned to a User based on their VIP tier and wagering activity.

3. Eligibility

To use the SquiBet platform, you must meet all of the following eligibility requirements:

• Age Requirement: You must be at least 18 years of age, or the minimum legal gambling age in your jurisdiction, whichever is higher. We reserve the right to request proof of age at any time, and accounts found to belong to underage individuals will be immediately terminated with all funds forfeited.
• Jurisdictional Compliance: You are solely responsible for determining whether accessing and using the platform is lawful in your jurisdiction. SquiBet does not provide legal advice regarding the legality of online gambling in your location. The availability of the platform does not constitute an offer or invitation in jurisdictions where such use is prohibited.
• One Account Per Person: Each individual is permitted to hold only one account on SquiBet. Creating multiple accounts (multi-accounting) is strictly prohibited and will result in the closure of all accounts, forfeiture of balances, and voiding of all pending bets.
• KYC Requirement: You agree to provide truthful identity documentation when requested for Know Your Customer (KYC) verification. SquiBet operates a three-tier KYC system: Basic (email verification), Intermediate (government-issued ID), and Advanced (proof of address). Higher KYC levels unlock increased withdrawal limits.
• No Restricted Persons: You are not a politically exposed person (PEP), nor are you subject to any economic sanctions or trade restrictions imposed by any government or international body.

By creating an account, you represent and warrant that all eligibility criteria above are met. SquiBet reserves the right to verify your eligibility at any time and to suspend or terminate accounts that fail to meet these requirements.

4. Account Registration & Security

When registering an account on SquiBet, you agree to the following:

• Accurate Information: You must provide accurate, current, and complete information during registration, including your legal name, date of birth, email address, and any other required details. You must promptly update this information if it changes.
• Password Security: You are responsible for creating a strong, unique password and maintaining the confidentiality of your login credentials. Passwords must be at least 8 characters and should include a combination of uppercase letters, lowercase letters, numbers, and special characters. You must not reuse passwords from other services.
• Two-Factor Authentication (2FA): We strongly recommend enabling two-factor authentication via a TOTP-based authenticator app (such as Google Authenticator or Authy). When enabled, 2FA is required for login, withdrawals, and sensitive account changes. SquiBet is not liable for losses resulting from failure to enable 2FA.
• Account Sharing Prohibited: Your account is strictly personal. You must not share your account credentials with any third party, allow others to access your account, or transfer your account to another person. Any activity conducted through your account is your responsibility.
• Unauthorized Access: You must notify SquiBet immediately if you suspect any unauthorized access to your account. We will take reasonable steps to secure your account upon notification, but we are not responsible for losses incurred prior to your notification.
• Third-Party Authentication: If you register or log in using third-party services (such as MetaMask wallet connection, Google OAuth, or GitHub OAuth), you authorize us to access certain information from those services as permitted by their respective terms of service.

5. Deposits & Withdrawals

SquiBet operates exclusively with cryptocurrency. The following rules govern all financial transactions on the platform:

5.1 Deposits

• Deposits are accepted in supported cryptocurrencies only. Fiat currency deposits are not available.
• Each User is assigned unique deposit addresses for each supported cryptocurrency. You must only send the correct cryptocurrency to its designated address. Sending the wrong cryptocurrency or using the wrong network may result in permanent loss of funds for which SquiBet cannot be held responsible.
• Deposits are credited to your account after the required number of blockchain confirmations, which varies by cryptocurrency (e.g., 1 confirmation for BTC, 12 for ETH).
• Minimum deposit amounts apply and vary by cryptocurrency. Deposits below the minimum threshold may not be credited.
• SquiBet does not charge deposit fees. However, blockchain network fees are paid by the sender and are beyond our control.

5.2 Withdrawals

• Withdrawal requests are processed within 1 to 24 hours, depending on the cryptocurrency, network congestion, and your KYC verification level.
• Minimum withdrawal amounts apply and vary by cryptocurrency.
• SquiBet reserves the right to request identity verification (KYC) before processing any withdrawal, particularly for amounts exceeding tier-based thresholds.
• Blockchain network fees for withdrawals are deducted from the withdrawal amount or charged separately, as displayed at the time of the withdrawal request.
• You are solely responsible for providing a correct withdrawal address. SquiBet cannot reverse or recover funds sent to an incorrect address.
• Withdrawals may be delayed or suspended if there is reasonable suspicion of fraud, money laundering, bonus abuse, or violation of these Terms.
• Large withdrawals may be processed in installments at SquiBet's discretion.

5.3 Currency Swap

SquiBet offers an internal swap feature allowing Users to exchange between supported cryptocurrencies at market rates sourced from third-party price feeds. Swap rates include a small spread and are displayed prior to confirmation. Completed swaps are final and cannot be reversed.

6. Sports Betting Rules

6.1 Bet Placement

• All bets are placed at the odds displayed and accepted at the time of confirmation. Odds may change between the time you add a selection to your bet slip and the time you confirm the bet.
• A bet is only valid once it has been confirmed and appears in your bet history with a unique bet ID. A bet is not valid simply because it appears on your bet slip.
• SquiBet supports single bets, accumulator (parlay) bets, and system bets. Each bet type is subject to specific rules detailed in the sportsbook.
• Minimum and maximum bet amounts apply and may vary by sport, event, market, and your account risk profile.

6.2 Bet Settlement

• Bets are settled based on the official results as declared by the relevant governing body of the sport. SquiBet uses multiple data sources to verify results.
• Settlement typically occurs within minutes of the event conclusion but may take up to 72 hours in cases requiring verification or where official results are delayed.
• In the event of a dead heat, stakes are divided by the number of winners and paid at full odds on the reduced stake.

6.3 Void Bets

• Bets may be voided in the following circumstances: event cancellation, event postponement beyond 48 hours, abandonment, walk-overs, or where a participant is a non-runner.
• Voided selections in accumulator bets are treated as non-runners: the bet stands with the voided leg removed and odds recalculated accordingly.
• Stakes on voided single bets are returned in full.

6.4 Obvious Errors

SquiBet reserves the right to void or recalculate bets placed at odds that were clearly incorrect due to a technical or human error ("palpable errors"). This includes odds significantly different from the true market price at the time of bet placement. Where possible, we will offer to resettle the bet at corrected odds. Obvious error disputes are resolved at SquiBet's sole discretion.

6.5 Live Betting

• Live (in-play) betting is available on select events. Odds are updated in real time and may change rapidly.
• There may be a brief delay between your bet request and its acceptance. If the odds change materially during this delay, your bet may be rejected or offered at the new odds.
• SquiBet reserves the right to suspend live betting markets at any time during an event, particularly during significant incidents (goals, red cards, injuries, etc.).

6.6 Cash-Out

Where available, the cash-out feature allows you to settle a bet before the event concludes at a value determined by the current odds and bet status. Cash-out values fluctuate and may not be available at all times. A cash-out request is subject to acceptance and may be rejected if odds change between your request and processing. Partial cash-out may be available on select bets.

7. Casino Game Rules

7.1 Provably Fair System

All SquiBet original casino games utilize a provably fair system based on HMAC-SHA256 cryptographic hashing. Before each game round, a server seed (hashed) and a client seed are generated. After the round concludes, you can verify the outcome using the revealed server seed, client seed, and nonce. Detailed verification instructions and tools are available on each game page. No game uses Math.random() or any non-deterministic random number generation.

7.2 House Edge & Return to Player (RTP)

• Each casino game has a published house edge and theoretical Return to Player (RTP) percentage, which represents the expected long-term payout to players.
• RTP values are theoretical and calculated over millions of rounds. Actual results in any given session may vary significantly from the theoretical RTP.
• SquiBet reserves the right to adjust house edge and RTP values. Any changes will be reflected in the game information panel.

7.3 Maximum Bets & Limits

Each casino game has configurable minimum and maximum bet limits. These limits may vary based on the game, your VIP tier, and platform conditions. SquiBet reserves the right to modify bet limits at any time without prior notice.

7.4 Auto-Bet

Certain games offer an auto-bet feature that allows automated wagering based on your configured parameters (bet amount, number of rounds, stop conditions, and optional Martingale strategy). Auto-bet operates server-side and will continue until your configured stop conditions are met, your balance is insufficient, or you manually stop the feature. You are fully responsible for all bets placed via auto-bet.

7.5 Game Malfunctions

In the event of a game malfunction (disconnection, server error, display error), the affected round will be resolved based on the server-side game state. If a round cannot be resolved, the bet will be refunded. Malfunctions void all pays and plays unless the server-side result can be verified.

7.6 Responsible Play

SquiBet encourages responsible casino play. We provide deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion tools. Game sessions display your running profit/loss, and reality check reminders can be configured in your account settings.

8. Bonuses & Promotions

SquiBet offers various bonuses and promotions to eligible Users. All bonus offers are subject to the following general terms unless specific promotion terms state otherwise:

• Wagering Requirements: Most bonuses carry a wagering requirement (e.g., 5x) that must be fulfilled before bonus funds or associated winnings can be withdrawn. The wagering requirement specifies how many times the bonus amount (or bonus plus deposit) must be wagered on eligible games or bets.
• Maximum Bet with Active Bonus: While a bonus with wagering requirements is active, a maximum bet limit applies. Exceeding this limit may result in the bonus and associated winnings being voided.
• Bonus Expiry: All bonuses have an expiration date. Unclaimed bonuses or bonuses with incomplete wagering requirements will be forfeited upon expiry. Expiry periods are specified in each promotion's terms.
• Game Contribution Rates: Different games contribute different percentages toward wagering requirements. Sports bets typically contribute 100%, while certain casino games may contribute less (e.g., blackjack at 10%, roulette at 20%). Game contributions are listed in each promotion's terms.
• One Bonus Per Promotion: Unless stated otherwise, each User may claim each promotion only once. Bonus stacking is not permitted.
• Promo Codes: Promotional codes are single-use unless specified otherwise. Promo codes cannot be combined, transferred, or redeemed for cash.
• Abuse Prevention: SquiBet reserves the right to revoke any bonus, void associated bets, and confiscate winnings if bonus abuse is detected. Abuse includes but is not limited to: creating multiple accounts to claim the same bonus, using low-risk betting strategies designed to meet wagering requirements with minimal risk, colluding with other Users, or exploiting technical errors.

9. VIP Program

9.1 Tier Progression

The SquiBet VIP program consists of eight tiers: Bronze, Silver, Gold, Platinum, Diamond, Elite, Black Diamond, and Blue Diamond. Tier progression is based on cumulative wagering volume. Users are automatically promoted to the next tier upon reaching the required wagering milestone. Tier status is reviewed periodically and may be adjusted based on continued activity.

9.2 Rakeback & Benefits

• Each VIP tier provides a rakeback percentage on all wagers, ranging from 0.5% (Bronze) to 5% (Blue Diamond).
• 50% of rakeback is credited instantly to your wallet; the remaining 50% is added to your rewards calendar for scheduled claiming.
• Higher VIP tiers unlock additional benefits including: higher deposit and withdrawal limits, priority customer support, exclusive promotions, increased maximum bets, and personalized offers.

9.3 Rewards Calendar & Turbo Mode

VIP members receive daily claim opportunities through the rewards calendar with claim windows every 12 hours. Turbo Mode, when activated, provides up to a 25% boost on all winnings for a 90-minute duration. Turbo Mode is activated through the rewards calendar.

9.4 Modification Rights

SquiBet reserves the right to modify, suspend, or discontinue the VIP program, including tier requirements, rakeback rates, and benefits, at any time and at its sole discretion. Users will be notified of material changes via email or platform notification. Accrued but unclaimed rewards may be subject to expiry.

10. Intellectual Property

• All content on the SquiBet platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, game designs, user interface elements, and the underlying source code, is the exclusive property of SquiBet or its licensors and is protected by applicable intellectual property laws.
• You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for your personal, non-commercial use in accordance with these Terms.
• You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the platform without prior written consent from SquiBet.
• Scraping, crawling, or using any automated means to extract data from the platform (including odds, results, and user data) is strictly prohibited.
• Reverse engineering, decompiling, disassembling, or attempting to derive the source code of any software or systems used by SquiBet is strictly prohibited.
• The SquiBet name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of SquiBet. You may not use these marks without prior written permission.

11. Prohibited Activities

The following activities are strictly prohibited on the SquiBet platform. Engaging in any of these activities will result in immediate account suspension or termination, forfeiture of balances, and may result in legal action:

• Fraud: Using stolen cryptocurrency, wallets, or identities; providing false or misleading information during registration or KYC; chargebacks or payment disputes made in bad faith.
• Multi-Accounting: Creating, maintaining, or using multiple accounts, whether directly or through proxies, VPNs, or other means to disguise identity.
• Bot Usage & Automation: Using bots, scripts, automated software, artificial intelligence, or any mechanical or technological means to interact with the platform, place bets, or gain an unfair advantage. This does not apply to the platform's built-in auto-bet feature.
• Match Fixing: Placing bets on events where you have inside information or are involved in influencing the outcome; conspiring with athletes, officials, or other parties to manipulate results.
• Money Laundering: Using the platform to launder money, finance terrorism, or engage in any form of financial crime. SquiBet monitors transactions for suspicious activity and reports to relevant authorities as required by law.
• Collusion: Working with other Users to exploit the platform, share inside information, or coordinate betting patterns to gain an unfair advantage.
• Bonus Abuse: Systematically exploiting bonuses, promotions, or the referral program through any means including multi-accounting, coordinated activity, or low-risk wagering strategies designed solely to meet wagering requirements.
• Unauthorized Access: Attempting to gain unauthorized access to other User accounts, SquiBet systems, servers, networks, or data; introducing viruses, malware, or other harmful code.
• Arbitrage Betting: Exclusively using the platform to place arbitrage bets in coordination with other betting platforms to guarantee risk-free profits.

12. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the platform, you consent to the practices described in the Privacy Policy.

• Data Collection: We collect personal information you provide during registration, KYC verification, and platform usage, including wallet addresses, transaction histories, betting activity, device information, and IP addresses.
• Data Usage: Your data is used to operate the platform, verify your identity, process transactions, prevent fraud, comply with legal obligations, and improve our services.
• Data Security: We implement industry-standard security measures including encryption, secure server infrastructure, and access controls to protect your data. However, no system is completely secure, and we cannot guarantee absolute data security.
• Third-Party Sharing: We do not sell your personal data. We may share data with trusted third parties for payment processing, KYC verification, fraud prevention, and legal compliance purposes as described in our Privacy Policy.
• Your Rights: You may have rights regarding your personal data, including access, correction, deletion, and portability, subject to applicable data protection laws. Contact our support team to exercise these rights.
• Cookies: The platform uses cookies and similar technologies to enhance your experience, analyze usage, and support security. By using the platform, you consent to our use of cookies as described in our Cookie Policy.

13. Limitation of Liability

13.1 No Guarantee of Profits

SquiBet makes no representations or warranties that you will profit from using the platform. Gambling involves risk, and you may lose some or all of the funds you deposit. Past results do not guarantee future outcomes. You acknowledge that the odds are structured to provide a mathematical advantage to the house in casino games and a margin in sports betting markets.

13.2 Service Availability

The platform is provided on an "as is" and "as available" basis. SquiBet does not guarantee uninterrupted, error-free, or secure access to the platform. We may suspend or restrict access for maintenance, updates, security incidents, or other operational reasons without prior notice. We are not liable for any losses arising from service unavailability.

13.3 Cryptocurrency Risks

You acknowledge the inherent risks associated with cryptocurrency, including but not limited to: price volatility, regulatory changes, blockchain network congestion, smart contract vulnerabilities, and the irreversibility of blockchain transactions. SquiBet is not liable for any losses arising from cryptocurrency price fluctuations or blockchain-related issues.

13.4 Force Majeure

SquiBet shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, wars, terrorism, pandemics, government actions, regulatory changes, power outages, internet disruptions, cyberattacks, blockchain network failures, or third-party service provider failures.

13.5 Maximum Liability

To the maximum extent permitted by applicable law, SquiBet's total aggregate liability to you for any and all claims arising from or related to these Terms or your use of the platform shall not exceed the total amount deposited by you into your account during the 12-month period immediately preceding the event giving rise to the claim, or the equivalent of $10,000 USD, whichever is less.

14. Dispute Resolution

14.1 Internal Complaint Process

If you have a complaint or dispute regarding any aspect of the platform, you must first submit it through our internal complaint system by contacting our customer support team. Please provide your account username, a detailed description of the issue, relevant dates and transaction IDs, and any supporting evidence.

14.2 Response Timeline

SquiBet aims to acknowledge complaints within 24 hours and provide a substantive response within 7 business days. Complex cases requiring investigation may take up to 30 business days. We will keep you informed of the progress throughout the process.

14.3 Escalation

If you are not satisfied with the resolution provided by our customer support team, you may escalate the matter to a senior manager by requesting a formal review. The escalation review will be conducted by a different team member who was not involved in the initial decision.

14.4 Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes that cannot be resolved through the internal complaint process shall be subject to binding arbitration in accordance with the rules of a mutually agreed arbitration body.

14.5 Limitation Period

Any claim or dispute arising from your use of the platform must be brought within one (1) year of the event giving rise to the claim. Claims brought after this period will be barred.

15. Account Closure & Suspension

15.1 User-Initiated Closure

You may close your account at any time by contacting customer support. Prior to closure, you must withdraw any remaining balance. Any pending bets at the time of the closure request will be settled in the normal course before the final balance is made available for withdrawal.

15.2 SquiBet-Initiated Closure or Suspension

SquiBet reserves the right to suspend or close your account at any time, with or without notice, for any of the following reasons:

• Violation of any provision of these Terms.
• Suspected fraudulent, illegal, or unauthorized activity.
• Failure to complete KYC verification when requested.
• Providing false, misleading, or incomplete information.
• Engaging in any prohibited activity listed in Section 11.
• Regulatory or legal requirements mandate account closure.
• The account has been inactive for a period exceeding 12 consecutive months.

15.3 Balance Handling Upon Closure

If your account is closed due to a violation of these Terms, SquiBet reserves the right to confiscate your account balance and void any pending bets. If your account is closed for non-breach reasons (e.g., inactivity or regulatory changes), you will be given a reasonable period to withdraw your remaining balance. Dormant accounts may be subject to a monthly maintenance fee after 12 months of inactivity.

15.4 Self-Exclusion

SquiBet provides self-exclusion tools that allow you to voluntarily restrict access to your account for a defined period (24 hours, 1 week, 1 month, 6 months, 1 year, or permanently). During a self-exclusion period, you will be unable to log in, place bets, play casino games, or make deposits. Withdrawals of existing balances may still be requested during self-exclusion. Self-exclusion cannot be reversed before the selected period expires. Permanent self-exclusion is irreversible.

16. Modifications to Terms

• Right to Modify: SquiBet reserves the right to modify, amend, or replace these Terms at any time and at its sole discretion. Changes may be made to reflect updates to our services, legal or regulatory requirements, security enhancements, or for any other legitimate business reason.
• Notification of Changes: We will notify you of material changes to these Terms via email, platform notification, or by posting a notice on the website. The "Last updated" date at the top of these Terms will be revised to reflect the date of the most recent changes.
• Continued Use = Acceptance: Your continued use of the platform after any modifications to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must immediately stop using the platform and close your account.
• Review Responsibility: It is your responsibility to review these Terms periodically. We recommend checking this page regularly to stay informed of any changes.

17. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, our platform, or any aspect of your account, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat widget on our platform.
• Email: [email protected]
• Help Center: Visit our Help Center at squibet.com/help for FAQs, guides, and troubleshooting articles.
• Responsible Gambling Support: For responsible gambling tools and support, visit your Account Settings or contact our dedicated responsible gambling team at [email protected].

We aim to respond to all inquiries within 24 hours during business days. Priority support is available for VIP members at the Diamond tier and above.